faq's
Q: What if I want to consign with you?
A: At Diva, we offer you (the consignor) a well-organized and staged boutique to give your high-quality items maximum exposure. We also take care of the advertising, marketing and merchandising elements which draw customers to the store. Check out our consignment information page that will give you more detailed information on our policies. To schedule an appointment to bring consignment in, call us at: 703-683-1022 or e-mail us. The percentage we pay consignors is 40% of the selling price.
Q: How do you price items?
A: We generally price items at approximately 1/3 to 1/2 of the price originally paid but this depends on their condition. Our goal is to sell your items at pricing that is fair to both buyer and seller. We set the price, based on our knowledge of the market as well as using research tools on the internet. Factors such as brand, style, age, condition, demand, the availability of the brand at discount stores, as well as past selling history are all considered in pricing. We also have periodic sales, percent-off promos and markdowns which affect the final sale price. Items found to have spots/imperfections after consigning may, without notice, be donated.
Q: How long is the consignment period?
A: The consignment period lasts 90 days. We sometimes opt to keep items longer. See the consignment agreement for details. Each time new items are brought in you begin a new consignment term with them.
Q: Can I get my items back?
A: We previously offered our consignors the option of pickup at the end of the consignment period. Many told us they would be coming to pick their items up...and never did. So, we now automatically and without exception donate at the end of the consignment period to the Capital Hospice Thrift Shop. We will be happy to email you a donation slip from Capital Hospice for your taxes upon request. Also, once items are consigned we do not pull them to give back to the consignor.
Q: Why didn't you take all my items?
A: Please know that in order for us to accept an item, we must be confident that it is something we feel we can sell.
Based on our experience in the fashion industry and at the store itself, we have a beat on what types of things sell for us--and what items just don't fit the store's profile. We may agree that your item is great, but choose not to consign it because we know it won't sell at Diva. We also carefully edit our selections since our space is limited.
So please don't be upset if we don't accept something
you bring in to consign.
Q: What is your return policy?
A: Sorry, we don't accept returns.
Q:How can I join your e-mail list?
A: Send us an e-mail and we'll make sure you're added!
Q: Do you have gift certificates?
A: Yes, we have gift certificates known as "Diva Dollars". They are available in every denomination from $10.00 to $1,000,000.00!!!
